Feedback & Complaints

We welcome all types of feedback from our clients, their families and staff about their experiences with Yellowbird.

Feedback may include:

Compliments: These are things that you think we’re doing well or may be recognition of a person who has helped you. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.
Suggestions: Your ideas on how we can improve things or do things better can help us to improve our services and ensure they meet your needs and wants.
Complaints: We want to know when you’re not happy about an experience you’ve had with Yellowbird Wellbeing. A complaint can be about a person, a service or something you have experienced. We will respond to any complaints received within three working days.

ybw_complaints-compliments-feedback-form.pdf
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File Type:	pdf

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Feedback Form

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Is this submission a *

Compliment Feedback Complaint

Do you wish to remain anonymous? *

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Client Details

Client Name *

First

Last

Email *

Feedback Information

Please share any feedback or concerns. Include what led to making the complaint, compliment or feedback, the approximate dates and who was involved? *

What outcomes would you like as a result of providing your feedback? *

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Max file size: 20MB

Do you wish to receive a response on the progress? *

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Privacy

Yellowbird is committed to protecting your privacy. We collect and handle personal information that you provide on this form for investigating and responding to your complaint, compliment or feedback.

Yellowbird Wellbeing will only use your information in accordance with relevant privacy and other laws. For us to provide the best possible service, we may need to share your personal information with others, such as NDIS Commission, etc. that deals with the concerns identified in your feedback.

Please be advised that compliments may be used and published by Yellowbird Wellbeing to promote Yellowbird Wellbeing services and supports. No personal or identifying information will be used. If you do not want your compliment to be published, please let us know.

Declaration

I declare the information I have provided is true and correct
I acknowledge, that if I choose to remain anonymous, Yellowbird Wellbeing may be unable to respond to my complaint, compliment or feedback.

Thank you for taking the time to provide feedback about our service.

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